1. Introduction
 

Crisis Commanded Pty Ltd ("we", "us", or "our") is committed to protecting the privacy and personal information of our clients, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect
 

2.1 Personal Information

We may collect the following types of personal information:

• Full name and contact details (email address, phone number, postal address)

• Organisation name, job title, and professional details.

• Payment and billing information.

• Information provided through enquiry forms, consultations, or correspondence.

• Website usage data, including IP addresses, browser type, and browsing behaviour.
   

2.2 Sensitive Information

In certain circumstances related to crisis management services, we may collect sensitive information such as health information or details relating to emergency situations. We will only collect sensitive information with your explicit consent or where required or authorised by law.
 

3. How We Collect Information

We collect personal information through:

• Direct interactions, including when you contact us, engage our services, or submit forms on our website.

• Automated technologies such as cookies and analytics tools when you visit our website.

• Third parties, including referral partners and publicly available sources.
   

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide, manage, and improve our crisis management and consulting services.

• To communicate with you regarding enquiries, appointments, and service updates.

• To process payments and manage accounts.

• To comply with legal and regulatory obligations.

• To improve our website, services, and user experience.

• To send marketing communications where you have opted in to receive them.
   

5. Disclosure of Your Information

We may share your personal information with:

• Our employees, contractors, and service providers who assist in delivering our services.

• Professional advisors, including legal and accounting professionals.

• Government agencies or law enforcement bodies where required by law.

• Third-party technology providers who support our website and IT infrastructure.

We will not sell or rent your personal information to any third party.
 

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Your data may be stored on secure Australian-based servers or trusted cloud services with appropriate security measures. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
 

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect aggregated usage data. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
 

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated information

• Opt out of receiving marketing communications at any time

• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below.
 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website with the revised effective date.
 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Crisis Commanded Pty Ltd

Email: info@crisiscommanded.com

Address: Unit 2, 290 Boundary Street, SPRING HILL QLD 4000